Overview
Patch Place is a solo-run business focused on metal band merchandise, offering one of the largest selections of patches and small merch worldwide. Our approach to refunds and returns is direct, honest, and community-minded—no corporate jargon, no hassle.
Returns
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Returns are rare due to the low value and durable nature of our products.
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If you receive a defective, out-of-stock, or missing item, let us know within 14 days of delivery.
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For most issues, you’ll be offered a refund or replacement—no need to send the item back (unless otherwise agreed).
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Returns for other reasons (e.g., changed mind) are usually not accepted due to shipping costs and low item value.
Refunds
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Fast and fair: If your item is defective, missing, or out of stock, you get a refund, no questions, no hassle.
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Refunds are processed within 1–2 workdays to your original payment method.
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For disputes or chargebacks, we refund immediately (not worth contesting for small orders).
How to Request a Refund or Report an Issue
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Send us an order message on the order that has an issue.
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We’ll reply within a couple of hours on workdays (average response: 1 day).
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Most issues are resolved in the first message with clear next steps.
Special Cases
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High-profile, loyal, or repeat customers: You might get a little extra (mini patch, button, or discount) as a thank-you for your support.
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Lost or damaged in transit: Rare, but if it happens, we’ll work with you to make it right.
Final Notes
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We don’t do pre-orders or returns for limited/anticipated merch.
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Our goal is to resolve issues fast and keep things fair, no runaround, just honest support.
Thanks for supporting an independent, community-driven merch shop! 🤘